H. Lundbeck A/S IT

Lundbeck is a global pharmaceutical company specialized in psychiatric and neurological disorders. For more than 70 years, we have been at the forefront of research within neuroscience. Our key areas of focus are depression, schizophrenia, Parkinson's disease and Alzheimer's disease.

An estimated 700 million people worldwide are living with psychiatric and neurological disorders and far too many suffer due to inadequate treatment, discrimination, a reduced number of working days, early retirement and other unnecessary consequences. Every day, we strive for improved treatment and a better life for people living with psychiatric and neurological disorders – we call this Progress in Mind.

Read more at www.lundbeck.com/global/about-us/progress-in-mind.

Our approximately 5,000 employees in more than 50 countries are engaged in the entire value chain throughout research, development, production, marketing and sales. Our pipeline consists of several late-stage development programmes and our products are available in more than 100 countries. Our research centre is based in Denmark and our production facilities are located in Denmark, France and Italy. Lundbeck generated revenue of DKK 17.2 billion in 2017 (EUR 2.3 billion; USD 2.6 billion).

For additional information, we encourage you to visit our corporate site www.lundbeck.com and connect with us on Twitter at @Lundbeck and via our LinkedIn company page.


 

IT Specialist (with English and Danish)


Do you want to be a part of global IT Service Desk Team? Are you passionate about Customer Service? Are you a Team player motivated by achieving results Together with Corporate IT and Business Services Organization?

Your job and key responsibilities
IT Specialist is responsible to provide support to Lundbeck employees and external consultants worldwide by ensuring restoration of normal service as quickly as possible with minimum disruption to the business.

  • Registers and classifies and resolves received incidents and service requests; including assessment of impact and urgency
  • Ensures incidents and service requests are immediately updated when progress occurs and users are informed if needed
  • Assigns incidents and service requests that are unresolved at 1st level to 2nd or 3rd level support functions and vendors with detailed information
  • Reports all critical and high priority incidents based on defined process and instructions
  • Contributes to meeting defined targets, KPI’s and goals
  • Performs user and access administration tasks (AD, Exchange, SAP, Lundbeck Apps)
  • Provides local IT support for employees in GBS office, including support, setup and installation of OS/Hardware
  • Contributes to delivery of Level 1.5 support for selected applications (SAP, EDMS, Sharepoint) or supports process area (Knowledge management, Service Request management
  • Contributes to identifying and driving implementation of any areas of improvement that help maximize the efficiency and effectiveness of Service Desk service delivery
  • Contributes to Knowledge documentation and KBA updates
  • Acts as Information Manager ensuring accurate and on-time communication to Team Members, N-level teams and End Users
  • Acts as Incident Manager proactive monitoring all active IT incidents ensuring on target resolution
  • Provides training for new Service Desk personnel

Qualifications
Our preferred candidate has the following personal and professional qualifications:

Professional experience

  • Professional experience: min 2 years, preferably with end user support in an international service desk
  • Fluent English (min C1)
  • Very good knowledge Danish (min B2)
  • Working knowledge of key IT processes around service delivery and operations, especially Incident Management, Knowledge Management, and Service Request Management
  • Very good knowledge of Windows 7/10, Active Directory, SharePoint, Office365, MS Office 2016, ITSM system;
  • Excellent analytical and problem-solving skills
  • Technical understanding and desire to learn more

Personal competences:

  • Positive attitude and maturity
  • Team player
  • Able to work efficiently in multinational & virtual team
  • Ability to deliver at high speed and cope with stress

 

Further information
For further information, please contact Magdalena Derylo on MDEO@lundbeck.com Your application and CV should not be sent via email.
We also recommend that you have a look at our website.

 

 
 

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Region:
małopolski

Job type:
Permanent

Working hours:
Full-time

Working days:
Shift

Location:
Kraków

[ Send application ]

Contacts:
Magdalena Derylo

Company homepage:
http://www.lundbeck.com